Privacy Policy for softverovefirma.live

Last Updated: October 26, 2023

This Privacy Policy describes how softverovefirma.live (the "Company," "we," "us," or "our") collects, uses, discloses, and protects the personal information of users ("you" or "your") who access or use our website located at https://softverovefirma.live (the "Site") and any related services, features, content, or applications (collectively, the "Services"). We are a software firm registered and operating in the Slovak Republic. We are committed to protecting your privacy and ensuring compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the Slovak Act on Personal Data Protection. Please read this policy carefully to understand our practices regarding your personal data.

1. Information We Collect

We collect several types of information from and about users of our Services. This information may include:

Personal Identification Data: Such as your full name, email address, phone number, postal address, and company name when you voluntarily provide it to us through forms on our Site, such as contact forms, newsletter sign-ups, or service inquiries.
Professional Information: Job title, company size, industry, and technical interests relevant to our software services, especially when you request product demonstrations or whitepapers.
Technical Usage Data: When you access our Site, we automatically collect certain information about your device and usage, including your IP address, browser type and version, operating system, referring URL, pages viewed, time spent on pages, and other diagnostic data. This is collected via cookies and similar tracking technologies.
Communication Data: Records of correspondence if you contact us directly via email, phone, or through our support channels, including the content of messages and any attachments.
Transaction Information: If you purchase services or products from us, we may collect billing information, payment details (processed through third-party payment processors), and contract-related data.

2. How We Collect Your Information

We collect information in the following ways:

Direct Interactions: You may provide us with your personal data by filling in forms on our Site, subscribing to our newsletter, requesting marketing materials, registering for events, or corresponding with us by phone, email, or otherwise.
Automated Technologies: As you navigate our Site, we may automatically collect Technical Usage Data using cookies, server logs, and other analytics tools. Please see our Cookie Policy for more details.
Third Parties: We may receive personal data about you from third-party sources, such as business partners, public databases, social media platforms (if you choose to log in via such services), or analytics providers like Google Analytics.

3. Legal Basis for Processing Your Data (Under GDPR)

We process your personal data only when we have a valid legal basis under applicable law. The legal bases we rely on include:

Consent: When you have given explicit consent for us to process your data for a specific purpose, such as marketing communications. You have the right to withdraw consent at any time.
Contractual Necessity: Processing is necessary for the performance of a contract with you (e.g., providing our software services) or to take steps at your request before entering into a contract.
Legal Obligation: When we must process your data to comply with a legal or regulatory obligation, such as tax reporting or data breach notification laws in Slovakia or the EU.
Legitimate Interests: Processing is necessary for our legitimate business interests, provided those interests do not override your fundamental rights and freedoms. Our legitimate interests include improving our Services, ensuring network and information security, and preventing fraud.

4. Purpose of Data Processing

We use your personal data for the following purposes:

To Provide and Manage Our Services: To deliver software products, technical support, and respond to your inquiries or requests.
To Improve Our Site and Services: To analyze usage patterns, troubleshoot technical issues, and enhance user experience.
To Communicate with You: To send administrative information, such as updates to our terms, security alerts, or changes to our policies. To send marketing communications about our products, services, or events, where permitted by law and based on your consent or legitimate interest.
To Comply with Legal Obligations: To fulfill our obligations under Slovak and EU law, including tax, accounting, and anti-money laundering regulations.
To Protect Our Rights: To enforce our terms of service, prevent fraud, and protect the security of our users and our Company.

5. Data Sharing and Disclosure

We may share your personal data with the following categories of third parties:

Service Providers: We engage trusted third-party companies to perform business functions on our behalf, such as web hosting (e.g., servers located within the EU), email delivery, payment processing (e.g., Stripe, PayPal), customer relationship management (CRM), and analytics (e.g., Google Analytics). These providers are contractually bound to process your data only according to our instructions and to maintain appropriate security measures.
Professional Advisors: We may disclose your data to lawyers, auditors, insurers, or other professional advisors when necessary to protect our legal rights or obtain professional advice.
Legal Authorities: We will disclose personal data if required to do so by law, regulation, or legal process, including to competent law enforcement bodies, regulatory bodies, or courts in Slovakia or other EU member states.
Business Transfers: In the event of a merger, acquisition, restructuring, or sale of all or a portion of our assets, your personal data may be transferred as part of that transaction. We will notify you of any such change and ensure that your data remains protected under applicable privacy laws.
Other Users: If you interact with public features of our Site, such as forums or comments, your profile information may be visible to other registered users.

6. International Data Transfers

As a Slovak firm, our primary data processing takes place within the European Economic Area (EEA). However, we may transfer your personal data to service providers located outside the EEA, including to countries that may not have the same level of data protection as the EU. In such cases, we ensure that appropriate safeguards are in place, such as:

Standard Contractual Clauses (SCCs) approved by the European Commission.
Binding Corporate Rules (BCRs) where applicable.
Verification that the recipient country has been deemed adequate by the European Commission.

You have the right to request details of these safeguards by contacting us.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. Specific retention periods are as follows:

Contact and Inquiry Data: Retained for the duration of our relationship plus a reasonable period (e.g., 3 years) after last contact, to allow for follow-up or future engagement.
Contractual and Billing Data: Retained for the duration of the contract plus a period of 10 years after termination, in accordance with Slovak tax and accounting laws.
Technical Usage Data: Retained for a period of up to 26 months from the date of collection, unless otherwise required for legal or security reasons.
Marketing Data: Retained until you unsubscribe or withdraw consent, after which we will delete it promptly.

When data is no longer necessary, we will securely delete or anonymize it.

8. Your Rights Under GDPR

As a data subject located in the EEA, you have the following rights regarding your personal data processed by us. You may exercise these rights free of charge, subject to certain conditions and exceptions under law.

Right of Access: You have the right to request confirmation of whether we process your personal data, and to obtain a copy of that data, along with information about our processing activities.
Right to Rectification: You can request that we correct any inaccurate or incomplete personal data we hold about you.
Right to Erasure (Right to be Forgotten): You can request deletion of your personal data when there is no compelling reason for its continued processing, such as when consent is withdrawn or the data is no longer necessary.
Right to Restriction of Processing: You can ask us to restrict the processing of your personal data in certain circumstances, such as when you contest its accuracy or object to our legitimate interest processing.
Right to Data Portability: In certain cases, you have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit that data to another controller.
Right to Object: You have the right to object to processing based on our legitimate interests or for direct marketing purposes. We will cease processing unless we have compelling legitimate grounds.
Right to Withdraw Consent: Where we rely on your consent for processing, you have the right to withdraw that consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
Right to Lodge a Complaint: If you believe our processing of your personal data infringes data protection laws, you have the right to lodge a complaint with the Slovak Data Protection Authority (Úrad na ochranu osobných údajov Slovenskej republiky) or the supervisory authority in your EU member state.

To exercise any of these rights, please contact us using the details provided in Section 12. We will respond to your request within one month, but may extend this by up to two additional months for complex requests.

9. Security of Your Data

We have implemented appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit using SSL/TLS protocols.
Secure server infrastructure located in EU data centers with restricted access.
Regular security audits and vulnerability assessments.
Internal policies and employee training on data protection.
Pseudonymization and anonymization where feasible.
Procedures for managing data breaches, including notification to the Slovak Data Protection Authority and affected data subjects within 72 hours where required by law.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Cookies and Tracking Technologies

Our Site uses cookies, web beacons, and similar technologies to enhance your experience and collect Technical Usage Data. For detailed information about the types of cookies we use, their purposes, and how you can manage your cookie preferences, please refer to our separate Cookie Policy, which is incorporated into this Privacy Policy by reference. You can control cookie settings through your browser or our cookie banner. Essential cookies are required for the Site to function; non-essential cookies are only placed with your consent.

11. Third-Party Links and Services

Our Site may contain links to third-party websites, plugins, or applications, such as social media buttons or external resources. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party services and are not responsible for their privacy practices. We encourage you to read the privacy policies of any third-party services you interact with through our Site.

12. Contact Information

If you have any questions, comments, or requests regarding this Privacy Policy or the processing of your personal data, or if you wish to exercise any of your rights, please contact our Data Protection Officer (DPO) or us:

Company Name: softverovefirma.live (operated by [Insert Legal Entity Name], s.r.o., a Slovak limited liability company)
Registered Address: [Insert Full Registered Address in Slovak Republic]
Email: privacy@softverovefirma.live
Phone: +421 [Insert Phone Number]
Data Protection Officer: dpo@softverovefirma.live

Alternatively, you may contact the Slovak Data Protection Authority at:

Úrad na ochranu osobných údajov Slovenskej republiky
Hranickova 18
820 07 Bratislava
Slovak Republic
Email: statny.dozor@pdp.gov.sk
Website: https://www.dataprotection.gov.sk

13. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes, we will notify you by posting the updated policy on this page with a revised "Last Updated" date. In certain cases, we may also provide additional notice via email or a prominent notice on our Site. We encourage you to review this policy periodically. Your continued use of the Services after any changes indicates your acceptance of the updated policy.

14. Children's Privacy

Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected personal data from a child without verifiable parental consent, we will take steps to delete that information promptly. If you believe we may have collected such data, please contact us immediately.

15. Automated Decision-Making

We do not engage in automated decision-making, including profiling, that produces legal effects concerning you or similarly significantly affects you, based solely on automated processing of your personal data, unless we have your explicit consent or are otherwise authorized by law.

16. Data Breach Notification

In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the Slovak Data Protection Authority within 72 hours of becoming aware of the breach, as required by GDPR. If the breach is likely to result in a high risk to you, we will also notify you directly without undue delay, providing information about the nature of the breach, the likely consequences, and the measures we are taking to mitigate it.

17. Governing Law and Jurisdiction

This Privacy Policy is governed by and construed in accordance with the laws of the Slovak Republic, including the GDPR and the Slovak Act on Personal Data Protection (Act No. 18/2018 Coll. on Protection of Personal Data and on Amendments to Certain Acts). Any disputes arising from or related to this Policy shall be subject to the exclusive jurisdiction of the courts of the Slovak Republic, unless mandatory law provides otherwise.

18. Specific Provisions for Slovak Residents

For users based in Slovakia, we further clarify that your personal data is processed under the supervision of the Slovak Data Protection Authority. You have the right to file a complaint with the authority in the Slovak language. All communications regarding data protection from our side will be provided in Slovak or English, at your preference. We also ensure that all required documentation, including records of processing activities, is maintained in accordance with Slovak law.

19. Marketing Communications

Where we send you direct marketing communications via email or SMS, we will obtain your explicit consent (opt-in) before doing so, unless you are an existing customer and we are marketing similar products or services, in which case we rely on legitimate interest and you can easily opt out. You can unsubscribe from marketing at any time by clicking the "unsubscribe" link in any email or by contacting us directly. We will process your opt-out request within 5 business days.

Acknowledgment: By using our Site or Services, you acknowledge that you have read and understood this Privacy Policy.